Lucid (www.mashed.uk.com)

* WE ONLY SUPPLY CUSTOMERS BASED IN THE UNITED KINGDOM *

About Us We are a young husband and wife team dedicated to bringing you the latest items at the best prices.

Making A Purchase Making a purchase could not be easier, browse our online store, click the 'add to basket' button on any items that you wish to purchase, this put's the item into the shopping basket, you then either 'Confirm and Continue', to carry on shopping, 'Checkout Now', to proceed to the Checkout or 'Cancel' to go back to the catalog without adding anything to the basket. Anytime while you are shopping you may click on the 'basket' button to see what you have in the basket or proceed to the checkout at any time by clicking on the 'checkout' button. Once you reach the Checkout you will be asked for a few details that we need to be able to satisfy the order. We accept credit card or debit card payments online or a cheque made out to LUCID & sent to: 19a Bargate Shopping Centre, Southampton, SO14 1HF.

Shipping And Handling All of our products are delivered by the Royal Mail at a small cost of £3.95 regardless of the quantity ordered. If we have despatched your goods and they have gone missing, we will email you a Consignment Number for you to track the parcel. You may do this by clicking on this hyperlink -

TRACK & TRACE

Delivery Schedule Our normal delivery is within 14 WORKING days but due to the fact that some of the more unusual items are made to order or imported, it may take up to 30 WORKING days.

Sometimes, no matter how hard we try, the item cannot be obtained within the 30 WORKING days, if this is the case we may refund the item/s to save you waiting any longer.

We will email you when your order is shipped so that you are aware that the goods are on their way.

We will be doing everything in our power to get the product to you as quickly as possible as we know how annoying it is having to wait for something that you really want.

Back Orders If your goods are not in stock and we can't get them within our delivery schedule (we consider the goods could take longer than the 30 WORKING days), then we will refund the cost of the item or item's due to credit card legislation.

Tax Charges To save you from getting a nasty fright at the checkout we do not add on any sales tax to your order, the price you see is the price you pay excluding the £3.95 delivery charge.

Credit Card Security Security Overview

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from the retailers site to Protx are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the shopper and Protx is also encrypted to the maximum strength supported by the shopper's browser using TLS or 128 Bit SSL. Shopper are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Data Storage

Data storage on Protx systems, and the communication between Protx and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

Guarantee All items come with a standard, 'fair wear and tear' guarantee.

This does not effect your normal statutory rights.

Reaching Us If you need to reach us - Telephone: 02380 233533

Privacy Policy LUCID does not disclose buyers information to any third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:

a. Take and fulfill customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

d. Send occasional marketing messages from ourselves.

Returns Policy OUR CANCELLATION AND RETURNS POLICY

You may cancel your order (or any part of it) for any reason before delivery by contacting our Customer Support Team by calling us - 02380 233533 or within 7 working days after delivery by sending us back the items.:

Goods for return should be sent by Recorded Delivery to - Lucid, 19a Bargate Shopping Centre, Southampton, SO14 1HF

This is subject to the following conditions:

1. You are responsible for returning the item to us.

2. You will be responsible for the costs of return (unless the item is faulty).

3. The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition and returned with its packaging.

4. Personalised or made to your particular requirements cannot be exchanged or refunded (unless they are faulty).

5. If you return the item to store we may ask for identification (proof of address) to help combat fraud.

You will receive a full refund of the price paid (excluding delivery charge if it has already been sent out) unless the item is faulty.

THIS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000

POS Software Information

SUPPLYING MASH HEADS FOR OVER 9 YEARS

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